Liz and Rachel and I went to Copa tonight because we were craving burgers and margaritas. It took, I swear to god, 45 minutes or more to get our food after placing our order. There was much muttering going on at the table about the service, and we actually mentioned it once tables seated after us got their food before we did. At the end, however, our waitress brought us free margaritas and comped Rachel for her meal (it looked pretty inedible from where I was sitting). Never underestimate the power of free drinks to placate disgruntlement.
The problem is that Copa makes great burgers, so we can't boycott the place. You just have to expect piss-poor service every once in a while.
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